In February 2012 BMC Software acquired Numara Software, makers of Footprints and Track It. BMC has now announced their plans for their mid-market ITSM solutions including Footprints and BMC Service Desk Express.

BMC Software has decided that Numara FootPrints, to be known as BMC FootPrints, will become BMC’s preferred on-premise product to address the needs of mid-sized organizations. FootPrints is a proven solution with thousands of customers and in 2011 Numara won the Service Desk Institute Supplier of the Year Award.

However BMC Software has announced a very generous support window for BMC Service Desk Express users. BMC will continue to provide full support for BMC Service Desk Express for the next 3 years and limited support for a further 2 years.

Indeed the next release, v10.2, is targeted for June 2012 and will provide improved Firefox support, integration with Microsoft Reporting Services and Right Answers Knowledge Management as well as updates for Self-Service and Mobility.

For BMC Service Desk Express users interested in a Software as a Service (Saas) solution, then they are invited to consider Remedyforce and can expect a significant discount.

Remedyforce is based on a robust relationship with Salesforce.com and is built on their Force.com platform. As well as Incident Management and self-service, it also includes knowledge management, change management and ITIL Best Practices and can be implemented rapidly.

For supported BMC Service Desk Express users migrating to BMC Footprints, they can expect a 95% discount on the list price of licenses of BMC Footprints and a maintenance cost that is the same as their existing BMC Service Desk Express maintenance.

Overall BMC have come up with options for their customers that look attractive.

Mark Lyttle
CEO