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Fusion Business Solutions has developed a comprehensive range of best practice solutions to help organisations align technology provision with their business goals. Whatever service management issues need to be addressed, Fusion has a service solution designed to not only overcome them, but also deliver the full benefits expected from each best practice process.
Fusion's Best Practice solutions are centred on three of the most effective industry recognised standards and frameworks currently available. These are:
- IT Infrastructure Library (ITIL)
- ISO/IEC20000 Standard and
- Microsoft Operations Framework (MOF)
The service solutions within each of these core best practice areas
- Operational benchmarking services – Our Review Services are aimed at identifying the level of maturity or conformance of existing operational processes by mapping them alongside the ISO20000 standard or the ITIL/MOF framework. Find out more about our ITIL Review Services here and ISO 20000 Review Services here.
- Best Practice Consultancy services – Our Consultancy services centre on the process approach defined within the ITIL/MOF frameworks and ISO/IEC20000 standard. Each solution helps deliver one or more best practice process or helps an organisation to conform to the ISO/IEC20000 standard. Find out more about our ITIL Best Practice Consulting here and ISO 20000 Consulting here.
- Service Improvement Programmes - Our Service Improvement Programmes (SIP) enable any organisation to mature their operational processes in a controlled manner, by focusing consultancy services on those key day-to-day issues that are impacting business services. The Gartner Maturity Model recognises that most providers are currently in a reactive state of maturity and need to move through proactive, service and value states before they can add full value to the business. Our SIPs map closely to the Gartner Model and are designed to ensure that an organisation achieves its optimal operations maturity and delivers the business benefits it seeks from each level. Find out more about our Service Improvement Programmes here.
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