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You feel the pressure to rapidly align IT resources and processes to directly support your most critical business objectives. How do you get on the fast track to IT-business alignment?
Business Service Management (BSM) from Fusion Business Solutions and BMC Software provides an incremental approach to understanding and meeting your specific business needs. With BSM you can identify the best technology solution to support your business and make the most of your current investments. You can deliver faster, more comprehensive and consistent services, increase revenue opportunities, lower the cost of ownership and reduce the risk of unnecessary IT expenditures.
Why BSM from Fusion Business Solutions and BMC Software?
- Our open approach to enterprise management integrates our best-of-breed products with your current structure
- We offer proven ways to accelerate IT-business alignment and realize near-term ROI
- We’ve executed more BSM solutions than any company in the industry.
- BSM supports best practices such as ITIL, so you can leverage proven methodologies to assess and optimize your current systems and lower TCO across your enterprise.
- BSM Managed Services, delivering best-practice enterprise management as a service, combines the full capabilities of BMC Software products with the in-depth expertise of service provider partners and a pay-as-you-go model.
Routes to Value: The shortest route to BSM
BMC Software designed Routes to Value™ to provide clear, incremental paths for BSM implementation. Routes to Value deliver the measurable benefits needed to solve today’s most critical management challenges with these entry points:
In addition, as the core infrastructure for Routes to Value, BMC Atrium™ enabling technologies provides information sharing and centralized management across Fusion Business Solutions and BMC Software solutions.
The BMC Atrium Configuration Management Database (CMDB) is an
intelligent data repository that provides a working model of your
enterprise IT infrastructure. By supporting your IT management strategy
with the BMC Atrium CMDB, you gain the IT control needed to drive
business value.
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Our flexible approach to BSM helps you quickly identify and optimize the key processes in your enterprise.
- The quality of your critical business services can determine business success or failure.
- These services span multiple applications, databases and networks across the IT infrastructure.
- You need to understand critical relationships between your business and IT services, and detect changes in your dynamic IT environment.
- You need to effectively prioritize the management of these IT infrastructure components based on business, not IT, metrics.
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Business Service Management Routes to Value
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Service Level Management
Directly tie IT resources to the customer experience so that you are able to ensure a higher level of IT service. Learn More... |
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Incident and Problem Management
Use a centralized, enterprise-wide knowledge base to quickly detect problems and prioritize corrective actions. Learn More... |
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Service Impact and Event Management
Map technology components and services to business processes so you can prioritize IT actions based on their business impact. Learn More... |
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Asset Management and Discovery
Locate, categorize and manage the lifecycle of all the devices in the IT infrastructure to better support business operations and initiatives.
Learn More... |
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Change and Configuration Management
Map complex IT events and services to critical business services in order to reduce the business impact of changes to the IT environment.
Learn More... |
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Capacity Management and Provisioning
Manage capacity and predict resource requirements to cost-effectively meet service level agreements. Learn More... |
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Identity Management
Centrally manage identities and access privileges to ensure that access to all distributed systems is coordinated with business policies and regulations. Learn More... |
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For more information please contact:
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Business Service Management