Fusion Business Solutions (UK)

Fusion are experts in delivering Service Management solutions for our customers. We provide strategic advice, recommend approaches and technology and implement solutions, based on many years of experience. These service management solutions are typically workflow based and web-enabled and are in two broad areas - IT Management and Service & Support.

IT Management solutions aim to provide the solutions needed by IT departments for effective service delivery to their customers covering IT helpdesks, Asset and Change Management & Service Level Agreements. Around 50% of our implementations are in this area.

Service and Support solutions are externally focused on providing service through contracts or service level agreements or internally focused on service-providers like HR, Facilities and Health & Safety.

Our services include:

Assessments and Business Process Reviews on service desks and
functions
Implementation services (project management, design, development and training)
Support and Managed Services

Our main technology partner is Remedy, for whom we are a full service partner and one of their top partners in Europe. Our experience in Remedy solutions and technology through our consultants and support engineers is unparalleled in the Remedy market. Our management team have an average of over 6 years with Fusion.

Fusion has worked with well over 100 blue-chip customers in the UK and on a regional and global basis. We are also the largest Remedy partner in the UK in terms of customers on support. Over the last 12 months, we are the No. 1 Remedy partner in terms of new customers.

Fusion have a dedicated Remedy team of around 25 people including consultants and support engineers. All Fusion consultants are Remedy Accredited (RACS).

Through the Fusion Support Centre (FSC), we offer a range of managed services. The FSC is fully accredited by Remedy as an ATS (Authorised Technical Support Centre) and has proved to be highly rated by our customers and partners. Fusion continues to invest heavily in systems and people. Our dedicated support team has, on average, 3 years with Fusion and our retention rate among customers is around 95%.

Fusion also works with other leading technology developers including Centennial (asset discovery and license compliance), Aeroprise (mobilisation), Retain (resource scheduling), BMC (enterprise monitoring with Patrol), Microsoft (software distribution / alerting with SMS and MOM) and Crystal (reporting)

Fusion Business Solutions (UK) started business as a Remedy partner in 1996 as part of the Horizon Technology Group plc and today is an independent and profitable business with a strong balance sheet.