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ISO20000 Review Services
In order for an organisation to embark on any ISO/IEC20000 certification journey, it must firstly understand its current position. Fusion Business Solutions Review Services not only provide that understanding but also advise on the subsequent improvements needed to achieve conformance. With this information available, an organisation can make an informed decision on where to focus scarce resources in order to address conformance shortfalls.
The Fusion ISO2000 review services include but are not limited to:
- ISO20000 Health Check - The ISO20000 Health Check enables organisations to benchmark their capability in delivering technology services, measuring service levels and assessing performance.
Working with key stakeholders in a workshop environment the Health Check steps through and discusses each of the ISO/IEC20000 processes in order to derive a balanced view of current conformance, maturity and issues.
Fusions experienced consultants then analyse the findings and measure these against the ISO/IEC20000 standard and prepare a set of prioritised recommendations. These recommendations allow an organisation to produce a road map for service improvement aimed at addressing all areas of major and minor non-conformance.
- ISO20000 Conformance Review - The ISO20000 Conformance Review provides an understanding of current conformance with the standard and also advises on the subsequent path of improvement needed to achieve full conformance.
Working with a customer sponsor, those key stakeholders and practitioners who perform day-to-day activities within the scope of the ISO/IEC20000 processes are identified. Once identified, a series of focused interviews are held to discuss the existing operational processes in order to derive a balanced view of current process conformance and any associated operational issues.
Fusions experienced consultants then analyse the findings, and any collected documentary and observational evidence, and measure these against the ISO/IEC20000 standard in order to benchmark current conformance. The final report details areas of conformance, areas of minor and major non conformance and any additional recommendations identified.