ISO20000 Best Practice Consulting Services

Fusion Business Solutions ISO20000 Consulting Services centre on the ISO/IEC20000 standard, the first worldwide standard specifically aimed at IT Service Management (ITSM). The standard is closely aligned with, and complementary to, the process approach defined within the IT Infrastructure Library (ITIL®) best practice framework. The standard also describes an integrated set of management processes for the effective delivery of services to the business and its customers. It also defines a set of "controls" against which an organisation can be assessed for effective Service Management with the aim of developing and delivering high quality technology services.

Fusions ISO20000 consultancy services are aimed at helping technology organisations to achieve certification in the ISO20000 for all or part of their delivery organisation.

All ISO20000 consultancy engagements are delivered using accredited and experienced consultants in order to help an technology organisation identify conformance, strengths and weaknesses within existing processes and to drive improvements in order to ensure full conformance prior to an ISO20000 Audit being performed.

Once conformance with the standard is reached, consultants will work with technology organisations to prepare for the ISO20000 audit. Following successful certification, consultants will also be able to maintain conformance on an on-going basis, as required by customer.