Solutions ITIL Services
ITIL V3 is recognised today as the main industry standard for delivery of technology based service management. Fusion believes that the correct application of ITIL service management, delivers operational support efficiency both for in-house and outsourced technology infrastructures. Our approach is to provide a phased Service Improvement Programme that will increase the maturity of customer support organization based on business priorities and quantified benefits. This requires technology, process and organizational change to be addressed simultaneously.
Fusion's ITIL services therefore provide a range of services to assess where organisations are today, the benefits of implementing ITIL to defined maturity levels and how this might best be achieved over time. We help customers define a phased roadmap with quantified benefits for each phase based on key metrics such as availability, operational cost and response times.
Our services also address one of the most critical aspects of moving to a service management organisation, namely culture. Often employees do not see the benefit of changing their ways and believe that ITIL will not teach them anything that they do not already know. Through innovate techniques such as simulation workshops and role assessment, Fusion provides a stimulating method of learning ITIL and its application to people's work.
ITIL Services are part of our Best Practice Consulting services and include: