BSM Enhancements for IT Operations

BMC Software extends its leadership in Business Service Management (BSM) again with new and enhanced BSM solutions for IT Operations. Designed to address the biggest culprit in customer dissatisfaction and defection – inefficient and inadequate problem detection, isolation and resolution – BMC’s new, comprehensive offerings deliver unparalleled time-to-value for IT Operations in the crucial areas of infrastructure, application, capacity, and transaction management.

This launch has been created to help increase BMC Software’s focus on IT infrastructure and engineering buying center needs as well as to maintain and grow market share in $2.9 B market growing at 11 percent per year.

WHAT BMC CAN NOW OFFER IN THIS SPACE

A comprehensive array of new and expanded products that directly integrate with BMC’s industry-leading CMDB solution and that map to ITIL.

New products include:

• BMC Transaction Management Root Cause Analysis
• BMC Performance Assurance / Performance Exception Detector
• CMDB support: BMC Performance Manager, BMC Performance Assurance

The offering also includes new releases of the following BMC solutions:

• BMC Performance Manager - BMC Performance Manager v2.4 is Now Generally Available
• BMC Performance Assurance
• BMC Transaction Management Application Response Time
• BMC Event Manager
• BMC Service Level Management
• BMC Service Impact Manager
• DSM 101 - Get up to speed on the technical details of our DSM offerings

So if you are looking to do the following:

• Consolidate vendors and standardise management tools
• Planning or already underway with a virtualisation project
• Focused on ITIL and on process maturity in IT operations
• Planning a CMDB implementation within the next 24 months.
  

Fusion and BMC can help Connect IT with BSM Value in the following areas:

• Service Responsiveness: Quick response to business requirements
• Link IT Operations activities in integrated workflows
• Break down barriers between IT functions
• Automated proactive and predictive processes
• Service Quality: Improve service levels
• Fix problems faster
• Find problems earlier
• Prevent problems from occurring
• Service Cost: Reduce cost of operations
• Lower ongoing costs with agent-less monitoring architecture
• Rapid time to value and reduced TCO with ‘out-of-the-box’ integrated, standard solutions.

Call Fusion today to discus how we can enhance your IT operations!