What’s New in BMC Service Desk Express Suite 9.2

Take the next leap in enhancing your interoperability with unprecedented Microsoft® integration capabilities.

If you use Microsoft System Management Server (SMS) or Microsoft Operations Manager (MOM) in your IT environment, you will want to learn about the new automated handling of alerts and configuration data by BMC Service Desk Express Suite. With a tight connection between your monitoring systems and your service desk, you can identify problems, streamline the process for determining the root cause, and facilitate the quick resolution of problems automatically.

With minimal setup and configuration, Microsoft SMS integration enables you to:

    Maintain a comprehensive and centralized configuration database
    Automatically transfer preconfigured data to BMC Service Desk Express Suite
    Provide accurate problem management and risk-free change management

With out-of-the-box integration with MOM, you get:

    The automated creation and updates of service desk incidents from MOM alerts
    A greater understanding of potential impact to your customers
    A reduction in the complexity of managing your IT environment

To learn more about these great new enhancements call your Fusion now!