Health Check Overview
Service Summary
In order for an organisation to embark on any process
improvement, it must firstly understand its current
position. The ITIL Health Check not only provides that
understanding but also advises on the subsequent path
of improvement. With this information available, an
organisation can make an informed decision on how to
increase the effectiveness and efficiency of delivering
quality IT Services.
Service Scope
This service encompasses all of the ITIL processes within
the Service Support and Service Delivery libraries,
inclusive of the function of the Service Desk, as follows:
 Service
Desk
Service
Level Management
Incident
Management
Availability
Management
Problem
Management
Capacity
Management
Change
Management
IT
Service Continuity Management
Configuration
Management
Financial
Management for IT Services
Release
Management
The scope can be completely scalable depending on an
organisation’s
requirements.
Health Check Delivery Stages
What benefits will the Health Check provide
your organisation?
1. A clear understanding of how your organisation compares
against ITIL
best practices
2. An understanding of the strengths and weaknesses
within your
organisation from a process perspective
3. A traffic light indicator of process health
4. Recommended improvement activities per process
5. Guidance on how the improvement activities should
be implemented
6. Prioritisation of improvement recommendations, to
help your organisation
select which areas to focus on
7. Sequencing of improvement recommendations
8. A greater understanding of ITIL and how it can be
applied within your
specific environment
Ultimately, the Health Check provides your organisation
with a clear path of
activities to improve the quality of your IT Service
provision.
ITIL Health Check Service Overview
What happens after a Health Check?
Your organisation will have the knowledge and understanding
to undertake
selected improvement activities with both confidence and
increased chances of success.
What are the consequences of not undertaking a
Health Check?
Your organisation will have difficultly understanding
your current process
maturity, strengths and weaknesses. Therefore, there will
be a lack of
understanding around what activities are required to improve.
Typically, with this lack of understanding, poor investment
decisions could be made with respect to improvement activities
undertaken, resulting in improvement goals not being met.
Further Information
For more information on the ITIL Health Check why not
contact Fusion’s resident ITIL expert, Gary Pruden
at gary.pruden@fusion.co.uk
or call our office on 0208 814 4888.
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