Service Support

With Fusion and BMC Service Support solutions you can reduce complexity and make customer support, change management and asset management integrated and efficient. You gain business transparency, visibility, and control across all of service support with one solution:

• One suite of integrated applications means quicker implementation, accelerated learning curve, and lower TCO
• One partner to work with you on ITIL Best practices and Service Support software
• One architecture that includes both the leading CMDB and the leading service desk
• One clear leader in both CMDB and service desk market share.

Benefits

• Proven service offerings based on many successful implementations
• Strong service desk consolidation capabilities with a scalable solution that can be multi-tenancy and multi-lingual
• Single, central, shared data model giving a unified service view across all functions and processes
• Unified architecture (based on BMC Remedy AR System) means that there are no point-to-point integrations to maintain
• Full automation and seamless integration

Solutions

The Fusion and BMC Service Support solution is based on the BMC Remedy IT Service Management Suite which is made up of the following modules:

• Service Desk and Incident Management
• Problem Management
• Change Management
• Configuration Management and CMDB
• Service Level Management
• Asset Management.

This solutions also combines with Fusion's ITIL Best Practices Services.

For a mid-market IT Service Management solution, see BMC Service Desk Express.