Solutions
Fusion is a Service Management and IT Operations specialist that uses our highly experienced and trained staff to help IT organisations improve their service performance, quality and efficiency. We are a trusted advisor to over 200 organisations helping them transform their IT departments using world–class IT Management software from companies like BMC Software.
Service Management
ITSM everywhere on–demand or on–premise – to fit your business, no matter what size it is, on every device, and accessible to everyone. That's what BMC Software does, no matter which version you chose.
BMC Remedy ITSM – on premise
The #1 ITSM suite, packed with experience
Ideal for enterprise IT organisations.
Introducing the easiest Remedy on–premise yet, with the latest in mobility and usability and backed by over 20 years as the market leader. It's the most comprehensive, proven ITSM solution available.
The BMC Remedy ITSM suite covers:
- Service Desk and Incident Management
- Service Request Management and Service Catalog
- Problem Management
- Change and Release Management
- Asset Management
- Service Level Management
- Atrium CMDB
- Configuration Management
BMC Remedy in the cloud
Modern, maintenance–free.
Get the best Saas service desk available and get started in days. Less risk, less downtime and more innovation.
Two choices:
BMC Remedyforce Service Desk – backed with 20 years ITSM experience, automating ITIL with standard processes, starting with a few users but highly scalable, up and running in days, leverage salesforce.com proven platform.
BMC Remedy on Demand – also backed with 20 years ITSM experience, automating ITIL with standard and customised processes, highly scalable to thousands of users platform, fits your business
Fusion also works extensively with the mid–market BMC Service Desk Express.
Fusion also works with all types of Remedy based solutions and applications:
- Telco OSS /BSS
- Remedy AR platform
- Fusion HR Service Management
IT Operations and Data Centre Solutions
Fusion has extensive experience working with customers in IT Operations and the Data Centre. We work with BMC to help customers plan and manage their hybrid physical, virtual, cloud environments with the BMC Cloud Lifecycle solution. Please email Gary Pruden for a briefing.
Service Assurance – Fusion are experts on BMC’s monitoring and event management software
Service Automation and Bladelogic – Fusion work with BMC on helping customers with server management and automation. See www.fusion-bl.co.uk for more details.
Fusion has acquired Externus to help our customers baseline and assess Green IT in their Data Centre. Externus has extensive experience advising customers on improving their IT operations.
