Fusion's are experts in Service Management solutions based on the Remedy platform. The AR Remedy is the premiere platform and development environment for delivering Service Management solutions. AR System is in use at more than 7,000 customers with 12,000 sites and 10 million users. 80% of Fortune 100 companies chose the AR System as their Service Management application platform. Retail companies using Remedy include Boots, Wal-Mart and Sainsburys.

A rapid application development environment for automating and maintaining business process, Remedy AR System provides pre-built workflows for Service Management that make if fast and easy to deliver new applications. When your business processes get changed or updated, the AR System is there to support you.

An adaptable application foundation, the AR System has an intuitive drag and drop interface for adding fields to forms and modifying workflows, so your applications can be updated just hours after you received the first change request.

HR Service Desk & Workflow Management - white paper available
Telco Trouble Ticketing & Workflow Management- white paper available
Business Process Management - white paper available

Horizontal Applications

Customer Service & Support
Customer Support
Contact Centre
Shared Service Centre
Call Centre

Fusion Applications
Fusion Project Management
Fusion Human Resources Shared Services
Fusion Customer Complaints and Tracking Management
Fusion User Admin (Joiners and Leavers)
Fusion Room Booking
Fusion Health & Safety Tracking
Fusion Facilities Management Service Desk

For more information please contact: