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A complete service solution, Magic IT Service Support for the Small and Mid-sized Business combines best-in-class help desk software with core ITIL best practices, the industry standard framework for IT service delivery and support processes.
Regardless of industry or size, successful organizations must deliver high-quality services that quickly adapt to changes in business climate. Growing mid-sized companies are under extreme pressure to reduce costs and expedite service. Magic IT Service Support helps to relieve that pressure by keeping your help desk informed, connected, and running smoothly.
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Magic Service Desk Suite is an easy-to-use and easy-to-implement browser-based support automation tool—designed specifically for the mid-sized business—which aligns people, processes, and technology to reduce support costs and improve efficiency. |
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Magic Desktop Automation Suite provides hardware and software asset discovery, software distribution, license monitoring, and remote control that reduces the overall cost of support. |
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Magic Knowledge Services provides multi-channel service designed to drastically reduce the cost of support by enabling end users to easily find their own solutions. |
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Magic’s browser-based Change Management solution helps you to effectively manage change, minimize impact, and increase productivity. |
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Tools that help you improve service and increase your return on investment including remote control, wireless access, customer surveys, bar coding, data transfer, and more. |
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Verified by Pink Elephant to be ITIL compatible
Magic Service Desk Suite and Magic Change Management are both built around the IT Infrastructure Library (ITIL) and have been verified to be compatible with the core ITIL best practices.
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 Incident Management
Problem Management
Change Management
Configuration Management
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Pink Elephant is a world leader in IT Service Management education, consulting, conferences and managed services. Headquartered near Toronto, Canada with operations in the U.S. and throughout Asia Pacific region, Pink Elephant was the first organization to bring public ITIL education and certification to North America.
The use of Magic IT Service Support as an ITIL best practice solution improves IT operational efficiency, reduces costs, and improves service levels. Magic Professional Services, training resources, and our consulting partners have ITIL expertise to help small and mid-size business with implementation and development of business processes.
For more information please contact:
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Business Service Management