Fusion Support Centre

Why the Fusion Support Centre?

"Excellent professionalism on the phone... the response and clarification received was exactly what I was looking for"

Broadcast Transmission & Media

We aim to deliver the best service to our customers from the Fusion Support Centre, enabling them to maximise the investment they have made in the BMC products.

Our Services are modelled on our customer's requirements and can be tailored to ensure all areas of the solution are managed, including the underling database technologies.

Fusion's standard services include:

Advantage Support/24x7 - that provides product support and maintenance for BMC and other leading service management products.

BMC Managed Application Services - Our BMC Managed Services offering allows organisations to reduce their operational costs whilst improving the service to their end customers that outsource part or all of the management of any BMC system and its associated database. For example, customers can select that all administration functions and day to day changes to be done by Fusion or the entire system to be hosted and run by Fusion.

"A Fantastic service"

Education

Our Customers benefit from:

• Continual Operational Improvement
• Accelerated return on IT investment
• Reduced cost, risk and complexity of change
• Continual Service Improvement and Service Offerings

Operational Excellence Delivered:

• Proven best practices in system management
• Unparallel access to product experts without cumbersome tiered support
• Utilise product investment and ensure this is managed over time
• "Center of Excellence" delivers highest levels of system performance and availability
• Indepth understanding of customers unique configuration and processes.

"A very persistent and thorough approach to a subtle and hard to replicate issue"

Higher Education