Fusion is the biggest Remedy Support Partner in the UK

Remedy technical support and maintenance is part of our core business
The Fusion Support Centre is a Business in its own right
Our support centre has highly qualified, dedicated, full-time team members
We support over 125 customers
We have 95% retention rate amongst customers
Consistently low escalation rates to Remedy
We have invested in systems and people
We have a dedicated heldesk manager
A fully functioning Remedy helpdesk solution
No staff attrition on helpdesk for 2 years

We provide customers with online and web based access to log and track support calls - Just one of the unique services that Fusion can offer it's customer base
We offer a range of services - S/w maintenance, Application support, remote access / management, 24x7

Direct access to Fusion's dedicated Remedy support engineers
Escalation to Remedy and if required for particular technical issues,
Fusion's consultants
Expert advice on underlying database and operating systems software, including Unix and NT beyond the standard support provided by Remedy and other partners
Technical infrastructure support to resolve problems originating from Remedy applications